Refund Policy
法律聲明 | Legal Disclaimer
最後更新日期 / Last Updated: 2025/07/17
為維護消費者權益，本退款政策依據現行消費者保護法及公司營運政策訂定，適用於您在本網站購買的所有商品與服務。如您對政策內容有任何疑問，歡迎與我們聯繫。
This Refund Policy is established in accordance with applicable consumer protection laws and our internal service policy. It applies to all purchases made on this website. If you have any questions, feel free to contact us.
政策概述 | Refund Policy – The Basics
本退款政策適用於顧客於本公司（蒔泌寶股份有限公司）購買的商品與服務。
我們致力於提供高品質的產品與服務，若您在收到商品後遇到問題，請依以下規範申請退貨或退款。
This refund policy applies to purchases made through Shimibo Ltd. We are committed to product quality and customer satisfaction. If you experience issues with your order, please review the conditions below to request a refund.
1. 可退款情形 | Eligibility for Refund
若符合以下情形，我們可接受退貨與退款申請：
Refunds are available under the following conditions:
-
商品於交貨後 [例如：7 日內] 提出退款申請
You request a refund within [e.g., 7 days] of receiving the product -
商品為未拆封、未使用、且保有完整包裝
Product is unused, unopened, and in its original packaging -
因物流錯誤、破損、品項錯誤或商品有明顯瑕疵
Product is defective, damaged during transit, or incorrectly delivered -
顧客已提供購買證明與照片（如有瑕疵）
You provide proof of purchase and, if applicable, photo evidence
2. 不可退款情形 | Non-Refundable Situations
下列情況恕不接受退貨與退款：
We do not accept returns or issue refunds in the following cases:
-
客製化產品（如客製配方、OEM/ODM 訂製商品）
Customized or made-to-order items (e.g., OEM/ODM products) -
已拆封或使用過的食品、保健品或耗材
Opened or used food, supplements, or consumables -
超過退貨申請期限者
Requests made after the refund period has expired -
因個人偏好或非產品問題申請退款者（如口味不合）
Requests based solely on personal preference or dissatisfaction not related to product defect
3. 退款方式與處理時間 | Refund Method and Timeline
經確認符合退款條件後，我們將於 [例如：7–14 個工作天] 內處理退款。退款將原路退回至原付款方式。
If approved, your refund will be processed within [e.g., 7–14 business days] and returned to your original payment method.
4. 退貨流程 | Return Process
請依下列流程申請退貨與退款：
To request a return/refund, please follow these steps:
-
寄信至客服信箱 [填入客服 Email] 說明問題，並附上訂單編號與照片（如有）
Email [your customer service email] with your order number and photo evidence (if applicable) -
經我們確認後，將提供退貨地址與退貨指引
After our review, we’ll send you return instructions and return address -
顧客應自行負擔退回運費（如非商品瑕疵）
Customer is responsible for return shipping costs (unless due to product issue) -
商品寄回並驗收無誤後，我們將安排退款
Refund will be issued after receiving and verifying the returned item
5. 客戶責任 | Customer Responsibility
請務必妥善包裝退回商品，避免在退貨途中再次受損；若商品於退回過程中損毀，我們保留部分退款或拒絕退款之權利。
You are responsible for securely packaging the return. We reserve the right to deny a full refund if the item is damaged during return shipping due to improper packaging.
6. 條款修訂 | Policy Changes
我們保留隨時修改本政策內容的權利。修改後的版本將即時更新於本頁面，並自公布日起生效。
We reserve the right to modify this policy at any time. Changes will be posted on this page and become effective upon publication.
7. 聯絡我們 | Contact Us
如有退款或退貨相關問題，請聯絡我們的客服團隊：
For refund-related inquiries, please contact us:
📧 Email: shimibo@shimibo.com
📞 Phone: (02)-26868634
📍 Address:
2170 台北市中正區館前路59號9樓
9F., No. 59, Guanqian Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.)