Shipping Policy
法律聲明 | Legal Disclaimer
最後更新日期 / Last Updated: 2025/07/17
本頁內容僅為一般性與初步的資訊與說明，協助您理解如何撰寫運送政策。本內容不構成法律建議。建議您依所在地法律尋求專業法律意見，以擬定符合您實際營運的正式運送政策。
The information on this page provides general guidance for creating your own Shipping Policy. It is not legal advice. You should consult legal counsel to ensure that your policy complies with relevant laws and best suits your business operations.
什麼是運送政策 | Shipping Policy – The Basics
運送政策是您與顧客之間具法律效力的協議文件，清楚列出雙方對出貨流程、運費、配送方式、延誤處理等事項的權利與義務。
A Shipping Policy is a legally binding document between you and your customers. It outlines the expectations, responsibilities, and procedures related to shipping, including processing times, costs, methods, and how exceptions (such as delays) are handled.
1. 訂單處理時間 | Order Processing Time
我們會在收到訂單後 [填寫處理工作天數，如 2–7 天] 個工作天內完成處理與出貨（不含例假日與國定假日）。
Orders are typically processed and shipped within [insert number, e.g., 2–7 business days] after order confirmation, excluding weekends and public holidays.
如遇大量訂單或特殊情況（如原料供應延遲），處理時間可能略有延長，我們將主動通知您。
In case of high order volume or unforeseen supply issues, we will inform you of any delays.
2. 運送方式與時間 | Shipping Methods & Delivery Time
我們提供以下運送服務選項：
We offer the following shipping methods:
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國內配送 / Domestic Shipping：
透過 [宅配/郵局/物流商名稱] 配送，預估到貨時間為出貨後 [填寫天數，如 1–7 天] 個工作天。
Domestic orders are delivered via [courier name], and typically arrive within [1–7 business days] after shipment. -
國際配送 / International Shipping：
如需海外寄送，請先與我們聯繫以確認地區、費用與預估到貨時間。
For international orders, please contact us in advance to confirm the availability, cost, and estimated delivery timeframe.
3. 運費說明 | Shipping Costs
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運費依訂單金額、目的地與配送方式而定，將於結帳時自動計算顯示。
Shipping fees depend on order amount, destination, and shipping method, and will be shown at checkout. -
特殊促銷活動（如滿額免運）將依當時公告條件執行。
Free shipping promotions will apply as per advertised conditions.
4. 物流追蹤 | Order Tracking
訂單出貨後，我們將提供追蹤編號，您可透過物流業者網站即時查詢配送進度。
Once your order is shipped, we will provide a tracking number so you can follow the delivery status via the shipping provider’s website.
5. 延誤與不可抗力 | Delays and Force Majeure
配送時間僅為預估，實際送達時間可能因氣候、物流問題、假日或其他不可抗力因素而異。本公司不對因此造成的延遲負責，但我們將盡力協助查詢與處理。
Delivery times are estimates and may be affected by weather, logistics issues, holidays, or force majeure events. We are not liable for such delays but will assist you as best as we can.
6. 損壞與遺失處理 | Damaged or Lost Packages
如您收到的商品有明顯損壞、缺件或遺失，請於收到後 [填入時間，例如 3 天內] 聯繫我們，我們將協助處理後續事宜。
If your package is damaged, missing items, or lost in transit, please contact us within [e.g., 3 days] of delivery and we will help resolve the issue.
7. 聯絡我們 | Contact Us
若您對本運送政策或訂單配送有任何疑問，歡迎聯繫我們客服團隊：
If you have questions about this policy or your shipment, please contact our support team:
📧 Email: shimibo@shimibo.com
📞 Phone: (02)-26868634
📍 Address:
2170 台北市中正區館前路59號9樓
9F., No. 59, Guanqian Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.)