Shipping Policy
Legal Disclaimer
Last Updated: 2026/06/20
The information on this page provides general guidance for creating your own Shipping Policy. It is not legal advice. You should consult legal counsel to ensure that your policy complies with relevant laws and best suits your business operations.
Shipping Policy – The Basics
A Shipping Policy is a legally binding document between you and your customers. It outlines the expectations, responsibilities, and procedures related to shipping, including processing times, costs, methods, and how exceptions (such as delays) are handled.
1. Order Processing Time
Orders are typically processed and shipped within 2–7 business days after order confirmation, excluding weekends and public holidays.
In case of high order volume or unforeseen supply issues, we will inform you of any delays.
2. Shipping Methods & Delivery Time
We offer the following shipping methods:
Domestic Shipping：
Domestic orders are delivered via [courier], and typically arrive within 1–7 business days after shipment.International Shipping：
For international orders, please contact us in advance to confirm the availability, cost, and estimated delivery timeframe.
3. Shipping Costs
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運費依訂單金額、目的地與配送方式而定，將於結帳時自動計算顯示。
Shipping fees depend on order amount, destination, and shipping method, and will be shown at checkout. -
特殊促銷活動（如滿額免運）將依當時公告條件執行。
Free shipping promotions will apply as per advertised conditions.
4. Order Tracking
Once your order is shipped, we will provide a tracking number so you can follow the delivery status via the shipping provider’s website.
5. Delays and Force Majeure
Delivery times are estimates and may be affected by weather, logistics issues, holidays, or force majeure events. We are not liable for such delays but will assist you as best as we can.
6. Damaged or Lost Packages
If your package is damaged, missing items, or lost in transit, please contact us within 3 days of delivery and we will help resolve the issue.
7. 聯絡我們 | Contact Us
If you have questions about this policy or your shipment, please contact our support team:
📧 Email: shimibo@shimibo.com
📞 Phone: (02)-26868634
📍 Address:
9F., No. 59, Guanqian Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.)